Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Everything is correct as stated above but still the payment wasn’t successful after multiple attempts.
This is saddening.
Hello,
Sorry about the inconvenience.
Please share the last 4 digits of your card along with the last name you used while trying to make the purchase.
You can share it in the sensitive data section so no one else but our team can see it.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have resolved the issue myself by changing my browser from Chrome to Microsoft Edge and it went successfully.
Hello,
Thank you for the update.
We are glad that you have already managed to resolve this issue.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
