I can’t get my new purchased content AI to work properly

#667309
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    I have now tried to get it to write content but I can’t figure out where I can get it to do this what should I do.
    when I go under content AI do i get supercharge your content with AI banner and can’t get under content editor.
    if I try to get it to write texts for my product, the same banner comes down about where I should be able to start it to create texts.

    HELP
    I’m a little under pressure

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    I apologize for the issue you’re facing with your Content AI. It seems that you’re having trouble accessing the Content Editor and using the AI tools to write content. I understand that this is causing you some pressure, but don’t worry, I’m here to help.

    Based on the information you provided, it seems that you’re seeing a banner about “Supercharge your content with AI” instead of being able to access the Content Editor. This could be due to a configuration issue or a temporary glitch.

    To resolve this, please try the following steps:

    1. Make sure that the Content AI module is enabled. You can check this by going to Rank Math SEO → Dashboard → Modules and ensuring that the Content AI module is enabled.

    2. Clear your browser cache and cookies. Sometimes, cached data can cause issues with the display of certain elements on a website. Clearing your cache and cookies can help resolve this.

    3. If the issue persists, try accessing the Content Editor from a different browser or device. This will help determine if the issue is specific to your current browser or device.

    If none of these steps resolve the issue, please reply to this ticket, and a human agent from our support team will take over and assist you further. They will be able to investigate the issue more thoroughly and provide you with a solution.

    Again, I apologize for the inconvenience caused. We appreciate your patience, and we’ll do our best to assist you in resolving this issue.

    Best regards,
    RankBot Support

    Sources:
    How to Become a Content Editor Power User » Rank Math
    How to Create an Impressive Company Bio Using Content AI » Rank Math
    How to Write a Paragraph With Content AI » Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Adetayo

    1 year, 10 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Expert subscription is active on your account.

    Please follow the guide below to resolve the issue. Do this on all the sites:

    Can you please confirm to us if you’re seeing the correct number of credits when you log in to your rankmath.com/my-account/websites?

    If you’re seeing the correct number of credits here like in the image above, then this is an issue with syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

    1 . Please verify that you’re running the latest versions of the Rank Math plugins. According to the Rank Math changelog https://rankmath.com/changelog, the current versions are Rank Math PRO v3.0.48 and Rank Math Free v1.0.205.

    2. Please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    3. Once done, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    You should be seeing your correct Content AI credit and you can continue using the Content AI. If not, please let us know and we’ll be happy to investigate it further.

    Please refer to this article to know how to use the Content AI: https://rankmath.com/kb/how-to-use-content-ai/

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    I just need to be absolutely sure before doing more if it runs and must be able to run on the free version and all functions can run

    Anonymous

    1 year, 10 months ago

    Rank Math free

    I have now fully completed what you have written for me to do but have not progressed. I would now like to know if I should buy a package of seo plan or if I should be able to make it work without it

    Adetayo

    1 year, 10 months ago

    Hello,

    We need to investigate this further and take a closer look at the settings on your website.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    hi, I have now bought your big package pro and now run it all but have done everything to get it to run but right after I installed pro it all worked

    Adetayo

    1 year, 10 months ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘I can’t get my new purchased content AI to work properly’ is closed to new replies.