I can’t find my subscription

Hello,

We’re sorry to hear that you’re experiencing issues with finding your Rank Math SEO Pro subscription. To ensure that your website is connected with an active Rank Math subscription, please follow the steps outlined in this article: How to Ensure Your Account Has an Active Subscription.

If you’ve already followed these steps and are still facing issues, please feel free to reach out to our support team directly from here: Contact Our Support Team, and we’d be happy to assist you further.

We hope this helps!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Where Is My Rank Math PRO License Key?
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Upgrade to Rank Math PRO » Rank Math

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Hello,

We have fixed your account and your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
https://www.youtube.com/watch?v=nCDe67K_3rA

Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
https://rankmath.com/my-account/

Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Please do not hesitate to let us know if you need our assistance with anything else.

We are here to help.

Thank you.