Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The Schema Template feature is only available using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, here’s a link for more information on how to use Schema templates:
https://rankmath.com/kb/schema-templates/
Looking forward to helping you.
Thank you.
I am having a problem with my payment, i have successfully transferred but you said refund, and i still have not received the money, before i check the money will not be able to transfer, but the problem i am facing is need to be handled immediately
Image bug Payment
Here i have a website that still shows pro version, can it be used to open support
Image Pro
Hello,
Please note that you should see a credit for the refund appear on your credit card statement anytime between 5 to 7 business days from the refund date. Please check with your bank to confirm the incoming refund.
Please note that we are no longer in a position to provide support for any PRO-related features unless you are a current subscriber.
The PRO version shows on your website because you have connected it as PRO before, however, that website will no longer receive any PRO updates as well as PRO support as I have already mentioned above.
If you are having issues with the ItemList schema, I highly suggest checking this guide: https://rankmath.com/kb/itemlist-schema/, however, we can no longer provide support beyond this.
Please do not hesitate to let us know if you need my assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
