I can’t connect to Rank Math

Hello,

Thank you for contacting Rank Math support and we apologize for the inconvenience.

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

Since the URLs can’t be updated(edited) from the Admin area (Settings > General Settings), it could be possible that these values are set from somewhere else, like in the config.php file. Could you please provide FTP access so we can troubleshoot further (verify where these URL values are being set)

We really look forward to getting this issue resolved.

Thank you

Hello,

We do not see the FTP details in wp-config.php file:

Please ask your web host for help with he FTP details so that we can help you in a better way.