Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We’ve released an update on our plugin (https://rankmath.com/changelog/free/), please make sure all the themes and plugins are updated to the stable version.
Once that done, please run this troubleshooting guide (https://rankmath.com/kb/check-plugin-conflicts/) to check if there’s any conflict between plugin / theme.
Let us know how it goes.
Looking forward to helping you.
This wasn’t helpful.
I updated rank math and I also tried to deactivate all other plugins and click on “edit snippet” but still, the button wont work.
Please check yourself.
Reinstalled the plugin, same problem.
Seems you got an issue on your side.
No reply since 17 hours, whats the problem?
Hello,
We’re unable to replicate the issue on our end and seems like the issue is only occurring on your website. We’ve tried to troubleshoot the issue but the Health Check plugin is not working properly on your website. In this case, you can create a staging site for us where we can troubleshoot the issue without affecting your live site.
You can follow this URL to create a staging site for us: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Can you do it on my live site?
As long as you dont delete the whole site.
We are currently in maintanance anyways.
Hello,
We would be more than happy to perform the plugin conflict test for you on the live site, as the Health Check Plugin seems to be not functioning on your website.
Although we will make every effort to ensure that nothing is deleted from the site, we kindly recommend you to create a full backup of your site for your own safety.
Once you have completed the full backup (files and database) of your site, please kindly let us know so we can proceed with the investigation on the live site.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
We create daily backups at 3:00 AM.
You can try it now.
Hello,
I tested the website in page as well as posts. Also, tested on Gutenberg and Elementor. In all situation, whenever I click “Edit button”, the snippet opens. I even tested adding a word “test” in both scenario and I could save the snippet as well.
Please check sensitive data section for the screencast.
Please let me know if you’re still facing the issue or how can I replicate your situation at my end.
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
