Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
I hope to solve the problem, as this may cause us harm
Hello,
Thank you for your patience.
Unfortunately, Yemen is included in the list of sanctioned countries.
Please note that we are not allowing access to anyone who paid for, signed up, signed in, or logged in from any of the sanctioned countries.
We hope you understand that our hands are tied. This order has come from the top down, and we cannot make any exceptions.
My brother, I and the officials on the site are in Yemen, but the administration is in the Kingdom of Saudi Arabia
Can the manager access the account from the Kingdom of Saudi Arabia?
I hope to look into the matter as soon as possible
Hello,
Accessing Rank Math from Yemen is not possible due to legal restrictions and compliances. But if will be accessing your account from Saudi Arabia, that is okay and we can unban your account without requiring any further documentation.
But please note that if the system detects that you attempted to log in from a sanctioned country again, your account will be banned once more and we will be unable to unban it. We appreciate your understanding in this matter and look forward to your continued use of our services.
If you have any further questions or concerns, please do not hesitate to contact us.
It’s okay, I will tell the manager to log in to the account. I hope the ban will be lifted now so we can renew the subscription
Hello,
We have unbanned your account.
However, you might get blocked again if our systems detect a login from any of the sanctioned countries. If you have shared your logins with anyone, please change the password right away and ensure no one logins from the sanctioned countries.
Hope that helps.
It will not be entered from Yemen. It will be entered from Saudi Arabia
I have a question, please: why are these penalties?
What is our relationship with politics between countries?
Hello,
Due to certain factors, including our payment processor being based in the US, we are still required to comply with international laws and regulations.
We have consulted with our lawyers about this decision, and are advised to implement certain limitations. Unfortunately, we are unable to make exceptions to these restrictions.
We appreciate your understanding and apologize for any frustration caused. If you have any further questions or concerns, please let us know, and we will be happy to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
