I can’t access my account

#574342
  • Resolved Anonymous
    Rank Math free

    Hello,

    I have another account and I can’t log in. When I click on the ‘Sign in with Google’ button and choose my account, Rankmath merely redirects me to the homepage. Despite attempting to reset my password, I remain unable to access my account.

    How to fix this issue?

    Kind regards,
    Artur

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Upon checking the account under the email address you have provided, we regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    Anonymous
    Rank Math free

    Hi Reinelle,

    > If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    How can I do this? Thanks.

    Hello,

    Please let us the country of your residence.

    Once we have your country name, we’ll re-evaluate your account.

    Thank you for your understanding.

    Anonymous
    Rank Math free

    Hello Sandeepan,

    It’s Latvia. Thanks.

    Hello,

    Can you please share any of the documents that confirm your country of residence?

    You may share the documents in the sensitive data section so that we can check and re-evaluate your account.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Hello, any updates? Thanks.

    Hello,

    We have unbanned your account.

    However, you might get blocked again if our systems detect a login from any of the sanctioned countries. If you have shared your logins with anyone, please change the password right away and ensure no one logins from the sanctioned countries.

    Hope that helps.

    Hello,

    I went ahead and reset the login details for you.

    Kindly check the sensitive data section for the details.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Hello,
    You changed the password of my account. But I’m not Test23.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    My apologies I got confused. I have moved Test23’s reply to a different support ticket.

    Let us know if you wanted to completely delete the ticket and we will do the needful as well.

    Hope that helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘I can’t access my account’ is closed to new replies.