Hello,
I apologize for the issue you are facing with Rank Math on your website. It seems like you are unable to see the Rank Math meta box when editing your pages, and the menu is not functioning as expected.
If you are experiencing difficulties with the Rank Math meta box not showing up on your pages, there are a few troubleshooting steps you can take:
-
Check if Rank Math Meta Box is Enabled:
- Make sure that the Rank Math Meta Box is enabled for the post types you are working with. You can do this by navigating to Rank Math SEO → Titles & Meta from your WordPress dashboard.
-
Update Rank Math to the Latest Version:
- Ensure that you have the latest version of Rank Math installed. You can check this by going to WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, you can follow the instructions to update it.
-
Clear Cache and Cookies:
- Clear your browser cache and cookies to ensure that you are loading the latest version of the website.
If none of these steps resolve the issue, I recommend reaching out to the Rank Math support team for further assistance. You can open a support ticket here. They will be able to provide more specific guidance based on your website’s configuration.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Kind regards.
Sources:
Why Rank Math’s Meta Box is Not Showing? » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
what happendes to my rank math? I can’t set anything because I can’t see anything. Directly on the pages, I only see the Rank Math block but when I open the menu, nothing happens.
Please help.i have already reinstalled everything, but the old data is saved and when i install Yoast i don’t see the block either. i work with divi and would like to continue using Rank Math.
i have cleared all cookies and cache. It doesn’t work. :(((
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
