I cannot get content AI to activate or connect - Support

Resolved Anonymous
8 months, 1 week ago

Rank Math free

I cannot get content AI to activate or connect i tried everything the bot suggested my WordPress is connected and activated to Rankmath
I need help with this, please
Regards
Robert ovington

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
8 months, 1 week ago
Hello,

I apologize for the issue you are facing with activating or connecting Content AI. Thank you for reaching out to us.

To troubleshoot this, please follow these steps:
1. Refresh Content AI Credits: Head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits as shown in the screenshot below:
2. Disconnect and Reconnect Rank Math Account: If the issue persists, log in to the correct account used to purchase Content AI credits. Then, go to Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/. Check if the remaining credits are correct. If not, disconnect and reconnect your Rank Math account by following the steps in the screenshot below:
1. Refresh Credits in Content AI: After reconnecting your Rank Math account, head over to Content AI and refresh the credits count again to ensure the plugin displays the correct count. Here’s a screenshot for reference:
Following these steps should help you activate and connect Content AI successfully. If you encounter any further issues, please let us know so we can assist you accordingly.

Thank you for your patience, and we appreciate your cooperation in resolving this matter.

Warm regards.

Sources:
How to Connect/Disconnect Your Website From Content AI
How to Ensure Your Account Has an Active Subscription » Rank Math
Content AI Overview » Rank Math
Anonymous
8 months, 1 week ago

Rank Math free

Hi guys you say head over to content AI where is Content AI ? i cannot find it

Regards
Robert

Anonymous
8 months, 1 week ago

Rank Math free

I get this when i refresh credits
The response is not a valid JSON response.

Jaideep Asrani
8 months, 1 week ago

Hello,

Thank you for contacting Rank Math support.

Please share the site URL so we can fix the issue.

Looking forward to helping you.

Anonymous
8 months, 1 week ago

Rank Math free

https://www.yourdreamcoffeeandtea.com/

Jaideep Asrani
8 months, 1 week ago

Hello,

The site isn’t connected to any Rank Math account. Please follow the steps mentioned by the bot again. If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
5 months, 1 week ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘I cannot get content AI to activate or connect’ is closed to new replies.