I cannot connect my website - Support

Resolved Anonymous
1 year, 6 months ago

Rank Math free

here the details of statut system info : `
### rank-math ###

version: 1.0.213
database_version: 1
plugin_plan: Free
0: undefined
1: undefined
2: undefined
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, content-ai, instant-indexing
refresh_token: Token exists
permissions:
Search Console: Given
rank_math_404_logs: Not found
rank_math_redirections: Not found
rank_math_redirections_cache: Not found
rank_math_internal_links: 32 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: 80 KB
rank_math_analytics_objects: 32 KB
rank_math_analytics_inspections: 128 KB

### wp-core ###

version: 6.4.3
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

### wp-active-theme ###

name: OceanWP (oceanwp)
version: 3.5.3
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/u406497535/domains/wellnessretreathub.com/public_html/wp-content/themes/oceanwp
auto_update: Enabled

### wp-plugins-active (9) ###

Elementor: version: 3.19.4, author: Elementor.com, Auto-updates enabled
LiteSpeed Cache: version: 6.1, author: LiteSpeed Technologies, Auto-updates enabled
Ocean Extra: version: 2.2.5, author: OceanWP, Auto-updates enabled
Qi Addons For Elementor: version: 1.6.7, author: Qode Interactive, Auto-updates enabled
Rank Math SEO: version: 1.0.213, author: Rank Math, Auto-updates disabled
The Post Grid: version: 7.4.3, author: RadiusTheme, Auto-updates enabled
Wordfence Security: version: 7.11.3, author: Wordfence, Auto-updates enabled
WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates enabled
WPForms Lite: version: 1.8.7.2, author: WPForms, Auto-updates enabled

### wp-server ###

server_architecture: Linux 4.18.0-513.11.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.1.27 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 360
memory_limit: 2048M
max_input_time: 360
upload_max_filesize: 2048M
php_post_max_size: 2048M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-03-02T13:17:20+00:00
utc-time: Saturday, 02-Mar-24 13:17:20 UTC
server-time: 2024-03-02T13:17:20+00:00

### wp-database ###

extension: mysqli
server_version: 10.11.7-MariaDB-cll-lve
client_version: mysqlnd 8.1.27
max_allowed_packet: 1073741824
max_connections: 2000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u406497535/domains/wellnessretreathub.com/public_html/wp-content
WP_PLUGIN_DIR: /home/u406497535/domains/wellnessretreathub.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

`

Viewing 3 replies - 1 through 3 (of 3 total)

Reinelle
1 year, 6 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you’re referring to the connection of your website/s to your Rank Math account?

If so, please disconnect it and connect it again in Rank Math > Dashboard > Help tab.

Here’s a link for more information:
https://rankmath.com/kb/how-to-connect-or-disconnect-rank-math/

Looking forward to helping you.

Anonymous
1 year, 6 months ago

Rank Math free

hello thank you for you answer .
No I am referring to analytics : rank-math-options-general- analytics .

I don’t see my website name , the account , property and data stream .

How can I send you a screen shot ?

Rakibuzzaman Siam
1 year, 6 months ago

Hello,

You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.

Meanwhile, please try to follow the steps below and see if that works for you:

1. Make sure that you have verified your website on Google Search Console, if not, follow this guide: https://rankmath.com/kb/google-site-verification/

2. Please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

3. Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

4. Once done, reconnect the Google account again from WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again.

Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services.

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
1 year, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I cannot connect my website’ is closed to new replies.