Hello,
Thank you for reaching out to us. We noticed that you mentioned purchasing the standard plan but are still in the free version. To access the features of the standard plan, you need to upgrade to a Rank Math PRO plan or subscribe to a Content AI plan. The Content AI 2.0 is not available in the free version.
If you have any further questions or need assistance with upgrading your plan, please feel free to assign this ticket to a human agent using the available buttons. We’ll be happy to help you with the upgrade process.
Thank you for your understanding and patience.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI – Your Personal AI Assistant by Rank Math
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I told them that I have bought a plan
This is the payment reference
Order Reference RANKMATH240315-2617-18185
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems that you have mistakenly purchased the Content AI plan instead of the Rank Math PRO plan.
Please make sure to purchase the correct subscription here: https://rankmath.com/pricing/
If you want us to refund the Content AI plan, please let us know and we’ll do the needful.
Looking forward to helping you.
Please, I want you to refund me so I can buy the pro plan
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.