I bought the PRO but i can’t see the subscription

#688730
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello,

    I bought the pro subscription, and PayPal charged my bank twice. I complained, and they have returned one of the two. But now I log into my Rank Math account and I get that I have no active subscription.

    What can I do? I paid twice before and I had the subscription. Now I have paid once and I have nothing.

    Also, you have not sent me any email, I have seen it myself.

    I need the PRO plugin urgently please.

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you have faced with your Rank Math PRO subscription. We understand the urgency of the situation and we’re here to help.

    To resolve this issue, please log into your Rank Math account and check if the subscription is active. If it is not, you may have upgraded to PRO using a different email address from your intended one. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account.

    We hope this helps in resolving the issue. If you have any further questions or need assistance, please feel free to reach out to our dedicated support team. We’re available 24/7, 365 days a year.

    Thank you for bringing this to our attention.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math

    Princess

    1 year, 10 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can only see one purchase under this account and it was also refunded yesterday.

    You need to get in touch with PayPal to check any discrepancy in your account.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Can i reactivate the subscription? i bought it with some discounts 🙁
    I’ll pay this subscription again, and i will ask PayPal for the other refund.

    If its possible, i would like to change the payment method

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Good morning,

    I received a mail with the same offer I got days ago.
    I will mark this at solve, thank you!

    Josep

    Ike

    1 year, 9 months ago

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘I bought the PRO but i can’t see the subscription’ is closed to new replies.