I bought Content AI but I have no credits to use

Hello,

Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?

If you’re seeing the correct number of credits here like in the image below, then this is a problem with syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

1 . Please verify that you’re running the latest versions of the Rank Math plugins? According to the Rank Math changelog https://rankmath.com/changelog, the current versions are Rank Math PRO v3.0.44 and Rank Math Free v1.0.201.1.

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

Here’s a screenshot for reference:

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.