I bought 225 account credits today, they are not showing in my account.

#597242
  • Resolved Anonymous
    Rank Math free

    How do I access the 225 credits I purchased today?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you are able to see the correct Content AI credits.

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes.

    Thank you.

    Anonymous
    Rank Math free

    Resolved

    Hello,

    We are super happy that this resolved your issue.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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