According to the knowledge base, my account was not updated because I used another email, but in reality I have used the same email to register for the free account and the same one when I bought the pro, this is the email: s*************@g********.
My Invoice ID is: IVNBY5PPOXUNB6BL7XBTYZKNODBY
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have successfully subscribed to Content AI Starter Plan.
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/
You can also read Content AI FAQ’s from here: https://rankmath.com/content-ai/
Please note that Content AI plans differs to our Rank Math PRO subscription.
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
In conclusion, they scammed me, is that what they mean?
Because I bought thinking that they were giving me the discount for RankMath Pro.
Well, no way, money thrown away.
Actually, I would like a product change, I want the pro package.
I’m new to RankMath, I’m trying to switch from Yoast SEO Premium to RAnkMath pro, and because I didn’t read well, I made the purchase of AI.
Please, I paid 47 USD, I will gladly pay the difference for the pro, please let me know.
I am using the Redirection plugin, but the RankMath plugin disables it, because I must use only one SEO plugin.
The redirection I had from Yaost SEO exported everything, but the RankMach plugin does not make it work, that is, it does not redirect.
Please I need to upgrade to the pro, as I mentioned, I bought the other package, thinking it was the pro, so please I want to exchange it for me.
I pay the difference.
Support as a free user is very extensive.
I trusted RankMath and did all the migration and so far, no redirect is working.
I hope for a quick response please.
If nothing can be done, please let me know so I can reinstall yoast SEO again.
Hello,
We are extremely sorry for the delay in our response due to high volume of tickets.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
To help you choose a plan appropriate for your company and to see all the features, you can check the following comparison:
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
