HTML showing in description in search

#16402
  • Resolved Anonymous

    5 years, 9 months ago

    Rank Math free

    Hi,

    I’ve noticed that our search results are showing HTML code, not what is currently on the page.

    I’ve reset the settings in Titles and Meta and checked the page source again but this is what it’s showing (and in OG and Twitter descriptions).

    <meta name=”description” content=”[av_section min_height='100' min_height_px='500px' padding='default' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' custom_margin='0px' custom_margin_sync='true' scroll_down='aviaTBscroll_down' custom_arrow_bg='#ffffff' id='top' color='alternate_color' background='bg_color' custom_bg='' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='https://dev2.corporatechairs.com.au/wp-content/uploads/2019/06/homepage2.jpg&#039; attachment='24' attachment_size='full' attach='parallax' position='center center' repeat='stretch' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0' av_uid='av-jx9un1n1']” />

    • This topic was modified 5 years, 9 months ago by .
Viewing 10 replies - 1 through 10 (of 10 total)
  • Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The %excerpt% variable will automatically generate the description from the first lines of content on your page including page builder shortcodes.
    I can suggest that you enter some manual meta descriptions for each of the affected posts via the Rank Math metabox as shown below:
    Rank Math metabox

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Thanks Michael.

    The home page already has a manual description, but it’s not showing.

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have checked you homepage but the description field is empty which is causing the automatic generation of the meta description as shown below:
    Meta description

    You have to click on the “Edit Snippet” but and manually enter the description as shown below:
    Manual description

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Hi,

    “We help progressive businesses get the right chairs for their staff, by providing expert advice with 30 years experience in Australia.”

    is what I put in the description doing exactly what you said, so I don’t quite understand?

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    This text was not set on the field when I checked, is it possible that another user on your site deleted it?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 9 months ago

    Rank Math free

    I’ve just added a video showing what I can see when I log in.

    I can see the description, it’s not been deleted.

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I just checked your site and everything seems to be showing up just fine, kindly check and let me know.

    http://www.clipular.com/posts/5375792270540800?k=MMkFP5QX5gxuwzZj7rsiOvhsv-s

    If you check on another page such as

    https://corporatechairs.com.au/wp-admin/post.php?post=1226&action=edit

    You will notice that the content has been auto-populated, now you need to manually add your content to prevent to resolve the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    • This reply was modified 5 years, 9 months ago by Michael Davis.
    RankBot

    5 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘HTML showing in description in search’ is closed to new replies.