.htaccess file

Hello,

We apologize for the inconvenience you’re experiencing with your .htaccess file. It seems that you’re unable to locate the .htaccess file in your SEO settings. We recommend reaching out to your web host again and asking them to ensure that the .htaccess file is present in your website’s root directory.

If the issue persists, please use the available buttons to assign this ticket to a human agent, and we will be more than happy to assist you further.

Thank you for bringing this to our attention.

Sources:
Why Are Posts Redirecting to www or Non-www Incorrectly?
How to Edit Your htaccess File Using Rank Math » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
How To Exclude Rank Math Sitemaps from Caching » Rank Math

Hello,

Thank you for your patience.

In this case, please include the DISALLOW_FILE_EDIT constant in your wp-config.php file and set it to true. If this constant is already added, ensure that it is set to true, as shown below:

define ('DISALLOW_FILE_EDIT', true);

Once done, clear your website’s cache and check again the General Settings.

Let us know how this goes.

Hello,

Since the issue persists, then we need to take a closer look at the settings of your website to resolve this issue. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.