Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We can confirm that you have 50 Purchased Content AI credits on your account. Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.
Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
I have purchased using t***************@g******** but our wp site is using s*********@g********. How do we transfer the credit?
I have followed the steps to disconnect and connect again but the credit is still not showing up.
Hello,
As requested, we have transferred your purchased AI credits to this account.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
You can also check the same from here: https://rankmath.com/my-account/websites/
Also, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
thx – yes lets merge these two accounts and keep t***************@g********. Can you transfer the credit back to this account?
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
it still doesnt work and I see 0 credit. Can I give my WP account for you to check and see whats going on?
It works now! Thx for your support
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
