How to be reimbursed?

#648436
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello, we paid today for your Rank Math IA option plugin (content AI plan), but when logging in to make the purchase I had the wrong Google account.

    Can I transfer my purchase to another account? If this is not possible I ask you to kindly reimburse me so that I can order on the correct account.

    Invoice number:
    RANKMATH231008-3738-61223

    Waiting for your return,

    cordially

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Please share the email address or username of your other account, and we will transfer the Content AI subscription.

    Looking forward to helping you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello,

    This is the good email adress account :
    s*******@h*********

    Thanks

    Princess

    1 year, 11 months ago

    Hello,

    We have transferred your purchased AI plan credits to this account.

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘How to be reimbursed?’ is closed to new replies.