Hello,
Thanks for contacting us and sorry for the inconvenience caused.
The Video Sitemap is a PRO feature but you have created this ticket using a Free account. Please share the email address of your PRO account or the receipt you must have received from FastSpring so we can verify your purchase and assist you further.
Looking forward to helping you.
however I couldn’t go through my account. I think Maybe it’s because the premium account has expired.
could you help me for my problem (video siteamp)?
Hello,
Upon checking the account under the email address you have provided, we regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Sanction!
proplumber ltd is a business in the Uk, London.
Hello,
Our system will automatically ban any account that tends to login in a sanctioned country. We have shared the specific country where you last logged in under the sensitive data section of this ticket.
Since you’re saying that you are not originating from a sanctioned country, we can unban your account (you can share any documents proving that you are in an unsanctioned country in the sensitive data section) but please make sure to not share the details with anyone and change your password so anyone who may be accessing your account from a sanctioned country is unable to do so and get you in trouble.
We can no longer unban your account once our system bans you the second time.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
