Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
You can follow this guide to remove the payment method: https://rankmath.com/kb/update-change-payment-method/#remove-payment-method
To reach that section in FastSpring, you’ll need to follow this guide: https://rankmath.com/kb/update-change-payment-method/#rankmath-fastspring-checkout-page
With that said, by default, FastSpring requires that a payment method is always kept in the account to be able to renew the subscriptions.
If you would like to find a way to remove the current card without adding a different new one, please get in touch with our payment provider FastSpring about this using this form: https://fastspring.com/consumer-support-form/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
