Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have trashed the support ticket you previously submitted. Please note that the tickets submitted in the Free Forum are publicly available. Moving forward, we can take advantage the use of the sensitive data section.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
