high ajax issue with website

#758924
  • Resolved Anonymous
    Rank Math free

    To someone may concern, my server turns to be super slow recently, after investigating, they found out that your plugin creates very high ajax, see the slow log on attached image.

    https://imgur.com/a/4s6ygIP

    Can you please help to solve this issue. Thank you very much.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with the high AJAX causing your server to slow down. Thank you for sharing the slow log image with us.

    To address this concern, we recommend checking if there are any conflicts with other plugins that might be causing this high AJAX usage. You can follow these steps:

    1. Deactivate all other plugins except Rank Math.
    2. Check if the high AJAX issue persists.
    3. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.

    If the issue persists even after following these steps, please provide us with more details by replying to this ticket. Our support team will investigate further to assist you in resolving the high AJAX issue.

    Thank you for your understanding and cooperation.

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math
    How to Fix Page Fetch Error Failed: Hostload Exceeded » Rank Math
    Does Installing Rank Math Slow Down My Website? » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Anonymous
    Rank Math free

    we checked each plugin one by one, and it turns out rank math has the highest ajax. Attached image for slow log for you already.

    https://imgur.com/a/4s6ygIP

    Hello,

    Apologies for the inconvenience.

    To determine the root cause of the issue, please activate Rank Math (if not yet) and install the plugin Query Monitor to the affected website and look for slow queries related to Rank Math.

    Once done, take a screenshot of the query and share it with us so we can identify the cause of the issue. You can use this tool to upload the image and add the generated link here.

    Meanwhile, please set/ensure the following recommended PHP values on your site for troubleshooting (if not yet):

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Query Monitor is not accurite, that’s why we checked directly on our server and it turns out your plugin creates the most ajax.

    Attached screenshot here.

    https://imgur.com/a/4s6ygIP

    Hello,

    We will need the details of the exact request made by the plugin so we can figure out which feature is causing the issue and help you solve it. Please share some requests made by our plugin.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘high ajax issue with website’ is closed to new replies.