Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Looking at the account we can see that you have exhausted all the available credits for this month on your account.
You can check the same here: https://rankmath.com/my-account/websites/
A total of 7500 credits for this month, 7643 were consumed by websites connected to this account.
So, the only option would be to either upgrade your Content AI plan or wait for the next month when the credits get added back to the account.
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/
You can read FAQ’s here: https://rankmath.com/content-ai/
Don’t hesitate to get in touch if you have any other questions.
I recommend that you consider removing the account limitations. If an annual fee is charged, I should have the freedom to allocate my credits monthly or yearly. I intend to utilize ChatGPT without content restrictions.
Regarding the upgrade or purchase of another Rank Math plan, how will this impact my existing credits?
Hello,
All our plans are billed annually but the content AI credit plans are non-rollover monthly allocations that refresh every month, so I’m afraid you would not be able to use them all at once.
Regarding upgrading to a higher Content AI plan, the charges are calculated on a pro-rata basis (difference amount for the remaining months in your active subscription), your previous plan will stop being active only the new one will be.
We hope this helps clarify the issue. If you have any other questions or concerns, please feel free to contact us again. We are always happy to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
