Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hi the only emails I have , that could have been used are:
[moved to sensitive data section]
I have access to these emails but can not find the Rank math stuff? For some time my rankmath no longer shows stats for traffic and to update it is not ppossible in my wordpress plugins as it says error API?
Also I was wondering what do i get from Rank Math if I have subscription or not, whats the diference? PS I can go into my Rank Math setting on the site and get any information from there if you need, I just need to know what to do, Please let me know what to do here.
Many thanks
Joe
Actualy I also have these emails, it must be on eof them?
[moved to sensitive data section]
this is the error messsege i get in my plugins page when i try and update rankmath pro:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
I have moved all your email address info in the sensitive data section.
Upon checking these emails, only 1 of them is registered in our system and that is email [1] in the sensitive data section. However, this account also doesn’t have a PRO subscription.
Can you please contact FastSpring.com and retrieve a receipt from them instead?
If that doesn’t help, please insert the last 4 digits of the card you used to purchase the PRO subscription in this ticket’s sensitive data section.
Looking forward to helping you.
Hi I do t know what card I used it was some time ago.
Moreover I can’t see a recept from fastspring, that shows anything to do with rankmath.
Ok with all respect! this is dragon on. I just need to reset up pro again.
Send me a link I can do this in please. You can send it to any of the addresses I sent you thanks.
Regards
Joe
Spycraft
Hello,
In this case, you can purchase the subscription using your email address on our pricing page here:
https://rankmath.com/pricing/
Once done, reconnect your website to your paid Rank Math account so you can update the PRO plugin:
https://rankmath.com/kb/fix-pclzip-err-bad-format/#num-1-2-updating-the-pro-version-while-connected-to-the-free-account
Hope that helps.
Thank you.
Hi ok thanks for your help, one question.
What is it I get for paying to renew?
The issue I have is none of my abalytics or stats work any more in rank math?
Many thanks
Joe
Hello,
Please note that you won’t be renewing but purchasing a new subscription so you will enjoy all the benefits mentioned in our pricing page.
As for the issue with the Analytics module, for initial troubleshooting, we would recommend the following tutorial: https://rankmath.com/kb/analytics-issues/
If that doesn’t help, you can get back to us in a new ticket with more details about the issue and the team will advise further.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
