Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits.
To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please visit your Rank Math account page at Rank Math Account and check if the remaining credits are displayed correctly.
If the credit count is correct on your account page but not in your WordPress dashboard, please disconnect and reconnect your Rank Math account by going to your WordPress admin area > Rank Math > Dashboard > Help. Then, refresh the credits count in the Content AI settings to request the updated credits from our server and display the correct count.
If you are still facing issues after following these steps, please let us know, and we will be happy to assist you further.
Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you.
Sources:
How to Restore Missing Content AI Credits » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
