Help with account

#584766
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi,

    I hope this finds you well, i need a bit of help please. I have been using the free version of RankMath on a lot of my sites linked to 8*********@g******** and i use this to log into the account.

    Today i upgraded to the Pro version but i used my business email (for billing purposes) a*****@8********* on the payment window. I assumed it would link since i had logged in to do the upgrade, but now i have 2 accounts both asking me to upgrade to pro?

    Is there anyway you can link the a*****@8********* account to my 8*********@g******** account (As all my sites are in this dashboard now?) Or simply move the Pro account to the gmail email?

    That would be super helpful, i dont want to relink everything as its all linked in Analytics to all the sites already.

    Thanks,

    Adrian

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 4 months ago

    Hello,

    Thank you so much for getting in touch.

    We have transferred the PRO Subscription to your other account.

    Please check on your end if everything is working as expected.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Help with account’ is closed to new replies.