Help

#619876
Viewing 15 replies - 16 through 30 (of 31 total)
  • Anonymous
    Rank Math free

    any update?

    Hello,

    Thank you for getting back to us.

    It does not seem like the Google account you have connected has a valid Google Analytics or even Search Console account. If you are convinced you have valid accounts please share some screenshots of your Google Search & Google Analytics dashboards.

    If you do not have those accounts, you can easily create one here:

    Thank you for your patience and cooperation

    Anonymous
    Rank Math free

    Yes, it is not verified, but that is what I need assistance with. I was given a “.html” file to upload to the website, but have no clue how to.

    Hello,

    I would highly suggest using the HTML Tag instead as it is a lot easier than uploading an HTML file to the root of your installation. For more information, please read steps 3 to 5 in this article by Google:
    https://support.google.com/webmasters/answer/9008080?hl=en#zippy=%2Chtml-tag

    You can then insert the code that was given to you by using a plugin like this:
    https://wordpress.org/plugins/head-footer-code/

    However, if you’re set on using the HTML file upload method, this article may help:
    https://support.google.com/webmasters/answer/9008080?hl=en#zippy=%2Chtml-file-upload

    If you do follow the HTML file validation, it would be best to contact your hosting regarding this one as they should be able to locate where to add the file.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Hi there Marlow, nice to meet you.

    So because this is going to take so long and so much difficulty to get done, is there any way I can get on a phone call or have some support member control my mouse to show me what to do? There is Hostinger that the WordPress website is run through, and I see that it mentions that it might not be possible on a site hosting platform. Please help because this is driving me crazy.

    Thank you very much!

    Hello,

    Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.

    If your website is not verified yet then you can simply enter your Google Search Console verification HTML code in WordPress Dashboard > Rank Math > General Settings > Webmaster Tools and then verify it from your GSC Account. For this, you don’t have to use any external plugins.

    For more details, you can follow this URL: https://rankmath.com/kb/google-site-verification/#num-1-how-to-add-your-website-to-the-google-search-console

    However, if you still find the above steps difficult, then you can simply use the automatic method to verify your website on Google Search Console: https://rankmath.com/kb/google-site-verification/#automatically-verify-in-gsc

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Nice to meet you Rakibuzzaman, so my Search Console dot in Rank Math is now green, so there is at least some good news (please double-check that so I am not mistaken).

    However, the Analytics portion right below it still has a red dot, it appears that it needs an account from the drop-down I see, but it says “No results found”.

    I appreciate the help, thanks!

    Hello,

    Thank you for getting back to us.

    Yes, it does look like your Search Console has been connected properly. Good work! Next, let’s get the Google Analytics bit set up correctly. Follow these steps:

    1. Visit here to create a Google Analytics account
    2. Create a new analytics property for your domain
    3. Go to Rank Math > General Settings > Analytics to disconnect and reconnect your Google account so Rank Math can see the new account
    4. Select the new account and property that you’ve just created
    5. Lastly, click on the Install analytics code button to install the connected analytics tracking code to your site.

    This should do the trick. Let us know how it goes, and if you get stuck on any of the steps, please let us know and we’ll be happy to help.

    Thank you for your patience and cooperation!

    Anonymous
    Rank Math free

    Alright, I tried to do all that. Could you check now please?

    Thank you!

    Hello,

    Thank you for getting back to us.

    Yes, I can see your Google Analytics account now. You had not selected a property from the list, so I have selected it for you and now you’re all set. The Analytics and Search Console are now both green and should work fine.

    Thank you for your patience and cooperation. Please let us know if you need help with anything else.

    Anonymous
    Rank Math free

    So is there anything else that I need to take care of (please run a thorough investigation of my account and details to make sure)?

    Any other suggestions you have for my account and setup that would help out?

    I’d want to make sure everything is good to go before we part ways.

    Hello,

    We’ve checked your website and we can confirm that your Google Account is now properly connected to your Rank Math plugin.

    However, it looks like currently you don’t have enough data on your Google Search Console. Once, some data is generated on your GSC account, you’ll be able to see them on your Rank Math Analytics Dashboard.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Anonymous
    Rank Math free

    What does that mean “not enough data?” Is that just a time thing, where I’d need to wait? Anything in terms of suggested actions I should take right now?

    Thanks!

    Anonymous
    Rank Math free

    Yo lol.

    Anonymous
    Rank Math free

    You there?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 16 through 30 (of 31 total)

The ticket ‘Help’ is closed to new replies.