why does the google services and website not show up??
My site in the search console? it’s not showing up…
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please make sure that you’ve connected the correct Google account and not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).
After that, please follow this guide to remove Rank Math App from your Google account and reconnect it with all the required permissions and see if that resolves the issue: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token
Let us know how it goes. Looking forward to helping you.
Thank you.
I was using the same google account I had for everything associated with the website, and I have no idea how and what to do. thank you very much and I look forward to hearing back
Hello,
Thank you for getting back to us and we apologize for any trouble you may have experienced with Rank Math.
To fix the issue, please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/
Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:
- First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one. If you already have verified properties and you’re still unable to connect them – then follow these steps
- Go to your Google account settings and click on Security.
- Scroll down to the section called Third-party apps with account access and click on Manage third-party access.
- Find Rank Math in the list of apps and click on it.
- Click on Remove access and confirm your action.
- Go back to your WordPress dashboard and navigate to Rank Math > General Settings > Analytics.
- Click on Deauthorize Account and then click on Authorize again.
- Follow the instructions to sign in with your Google account and allow Rank Math to access your data.
You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token
We hope this resolves the issue for you. If you still face any problems or have any questions, please let us know. We’re always here to help.
Thank you for choosing Rank Math!
I’m pretty sure I have the most updated version already.
And I’m currently stuck on the Google Search Console and Analytics part. I’ve made my account and tried to connect it, but once I get to the page with the Search Console and Analytics, they are just blank. I’ve deauthorized it and deleted it and stuff, and it’s not working.
Hello,
Thank you for getting back to us.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
It looks like you have not provided your website URL, please provide your website URL as well.
Thank you for your patience and cooperation
Hello,
Thank you for getting back to us.
It looks like the email and password combination is not working. Can you please try it on your end and let us know if it is working? We have added a screenshot in the sensitive data section.
Thank you for your patience and cooperation
So you will probably need to go through Hostinger and then the “Manage Site” button in that. the login should work in there. Feel free to do as you need to in there.
Thank you!
Hello,
Thank you for getting back to us. Unfortunately, that would not be possible.
Kindly install this plugin to your WordPress site (https://wordpress.org/plugins/temporary-login-without-password/), then generate a temporary login URL that we can use to access your site. If you need an email to create the account – use s******@r***********.
We hope this helps. Thank you for your patience and cooperation
[moved to sensitive data section]
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
