had credit 201 but now all gone? Why my previous ticket now Private?

#631450
  • Resolved Anonymous

    2 years ago

    Rank Math free

    I payed for credits!
    Where is credits?
    I saw you changed payment system now need to pay monthly.
    But why my credits gone?

Viewing 1 replies (of 1 total)
  • Uzair

    2 years ago

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Could you please confirm you already updated to the latest version of the plugin and tried refreshing your credits from the below page?
    WordPress Dashboard → Rank Math SEO → General Settings → Content AI

    If that isn’t working, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘had credit 201 but now all gone? Why my previous ticket now Private?’ is closed to new replies.