h2 header style by font not working after installing rankmath

#639192
  • Resolved Anonymous
    Rank Math free

    Hi

    After installing rankmath, it seems like something in the plugin is overriding my website default template and i cant override that change.

    https://snipboard.io/fmRaNy.jpg

    As you can see from the screenshot, my website template is suppose to show my h2 heading as size 30px, font family cardo, didot, serif.

    but it is now changed to a size 14px font. let me know if you need a login detail to look into the conflict.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Hi i have attached the user login for you to see the plugin. it should be the latest version of the plugin

    Hello,

    Thank you for your patience.

    It seems that you have missed adding the WordPress login URL for your site.

    Please also include it in the sensitive data section so we can log in to your site and investigate the issue.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    apologies. just ammended the info

    Hello,

    We have tried logging in to your dashboard with the provided details but we cannot.

    It seems that the password you provided is incorrect.

    Please take a look and provide the correct password so that we can log in to your site and investigate the issue.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    I have updated the login details thank you

    Hello,

    Can you please share the affected page URL here with us? We can’t seem to locate the area you are referring to in your screenshot.

    Also, we tried disabling Rank Math using the troubleshooting method but the styling hasn’t changed even after clearing the caches.

    Looking forward to helping your with this one.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘h2 header style by font not working after installing rankmath’ is closed to new replies.