Hello,
We apologize for the inconvenience you’re experiencing with the Rank Math Analytics. It seems that the graphics are not displaying the keywords in chronological order, and you’re also not seeing the Rank Math Pro features.
To address the issue with the graphics not displaying the keywords in chronological order, it’s important to ensure that the time frame selected is accurate. You can select a specific time frame to view the data in chronological order. Here’s how you can do it:
- Go to your Rank Math Analytics dashboard.
- Look for the timeframe option on the top right.
- Select the appropriate time frame from the drop-down menu to view the data in chronological order.
Regarding the Rank Math Pro features, if you believe you should have access to Rank Math Pro but it’s not reflecting in your account, please ensure that you are logged in with the correct account that has the Pro subscription.
If you continue to experience issues, please assign this ticket to a human agent using the available button, and we will investigate further to assist you.
Thank you for bringing this to our attention.
Kind regards,
Rank Math Support
Sources:
How Does Search Engine Rank Tracking Work? » Rank Math
Making the Most of the Analytics in Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello Jaideep,
I have an invoice with:
faktuur-id IVOQQL5AGBX2AYH16HNHSEKOTGN4
ID bestelling is RANKMATH230712-9715-41182B
Is that enough information.
In the past I had two accounts but they ahould be combined in the past as well
Thank you,
With kind regards
Nicole van der Westen
Hello Jaideep,
My two accountnames are:
nicolevanderwesten Rankmath free
nicole-7726 Rankmath pro and Rankmath AI
Hello,
Please make sure that you have installed the PRO plugin on your site. Once done, navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math PRO account.
To fix the issue with the Analytics stats, please follow this guide: https://rankmath.com/kb/delete-old-analytics-data/
Also, we allow only one account per user. Please share the preferred account so we can merge your accounts.
Looking forward to helping you.
Hello Jaideep,
My preferred user is nicole-7726.
I followed the instructions but in the position history are the result still not in chronical order.
It’s a strange puzzle,
with kind regards,
Nicole van der Westen
MINIPAK
Hello,
Since the issue persists, then we need to take a closer look at the settings of your website to resolve this issue. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I can’t find the section sensitive data
can you point that out to me?
Hello,
To locate the sensitive data section, go to your first post in this ticket and click on edit. Then, upon loading the ‘edit’ page, you notice the ‘Sensitive Data Section’
Put your login information here.
We look forward to helping you.
Hello Adetayo,
I nowhere see edit only Reply and submit.
I can remember that I’ve seen sensitive data before.
Bit where?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We don’t require the login credentials as this is a known issue that was reported a couple of weeks ago and our developers are working on a fix for it.
We are going to add your ticket to that issue so you get notified when an update is released that fixes this.
Thank you.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
