Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please follow our guide here if the data in General settings are not getting saved:
https://rankmath.com/kb/settings-not-saved/
Let us know how this goes.
Thank you.
Hello,
Thank you for your suggestions. I followed your guide, but I was unable to resolve the issue.
I am using the free version of the plugin, and there is no conflict with security or other plugins.
Can you offer any other suggestions?
Thank you for your help.
Sincerely,
Hossam
Hello,
Please clear your website cache including any server-level caching services and check the page source of your website again.
If the issue persists, please share a screenshot of the verification code that you have entered on our plugin and your website URL here so we can check further.
You may upload your screenshot to https://imgur.com/ and share the URL here with us.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.

- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.