Getting error

Hello,

I apologize for the issue you are facing with updating the focus keyword for your WooCommerce product category. It seems like the changes are not being saved, and the focus keyword is reverting back to red instead of staying green.

Based on the information provided, it appears that there might be a conflict or an issue preventing the changes from being saved successfully. To troubleshoot this further, you can follow these steps:

1. Check for Plugin Conflicts:
   There might be a plugin conflict causing the saving issue. You can refer to our guide on how to check for plugin conflicts to identify and resolve any conflicts.

2. Diagnose JavaScript Errors:
   JavaScript-related errors can also prevent the changes from being saved. You can follow these steps to check for JavaScript errors in Chrome:

   • Open the Chrome Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu.
   • Click on the Console tab to check for any errors.

If the issue persists after following these steps, please feel free to reply to this ticket, and a human agent from our support team will assist you further.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

Click here to watch the video provided for more context.

Best regards,
Rank Math Support Team

Sources:
Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
How to Automate the Insertion of Focus Keyword » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Optimize a Category Page » Rank Math

Hello,

Thank you for contacting Rank Math support.

Using previous versions of Rank Math is not recommended. Can you share your website login with us so we can help investigate why your focus keywords are not saving in the latest version of the plugin? Please follow these steps:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

We checked your website with the latest version of the Rank Math plugin and we can see the focus keyword is saving without any issues. Please check the screencast in the sensitive data section for reference.

If you’re still facing the issue, please share a screenshot with us by using a tool like https://loom.com so that we can check this further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.