GA4 not connecting

#558979
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    The account/property/datastream fields under analytics are greyed out – again.
    The data in the fields does not display the GA identifier.

    At one point I was allowed to select the GA property I also selected ‘install analytics’ and saved the changes.

    I also clicked the reconnect button and cleared the cache.

    The Rank Math analytics page is reporting zeros eg on the index tab.

    In Google Analytics the site has a GA id and datastream info

    Is there something to be done in GA? I don’t want to make things worse.
    Thanks for your help
    Susan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nigel

    2 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    Please delete RankMath’s app from here:
    https://myaccount.google.com/permissions

    Now go to WP dashboard > Rank Math > Status and tools > Database Tools and click on “re-create database table”

    Go to Rank Math > General settings > Analytics and click on “reconnect” and accept all requested permissions, after you completed these steps, please wait for the process to finish.

    Now go to WP dashboard > Rank Math > Status & Tools > Database tools and click rebuild index for analytics.

    And finally, go to Rank Math > Analytics and check if Google Analytics information is being displayed.

    Let me know how it goes.

    Looking forward to helping you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Hello. I just followed the steps you outlined.

    It does look as though data is being pulled through now.

    The property is not showing in the RankMath analytics screen is that correct?

    It seems not to let me activate the install analytics code button – or at least it becomes greyed out after I save changes – is it working? Pages are showing in the Index tab.

    I just noticed in my Search Console screen that there are 2 GA entries for my site. No idea why or how, but could this be a problem? I selected the one showing in Search Console when I used RM analytics screen.

    Probably all OK but as a complete novice I have no idea what I’m doing and need re-asurance!

    Thank you for your help
    Susan

    Reinelle

    2 years, 6 months ago

    Hello,

    The buttons will be grayed out after connecting your site and saving the changes, and you can only select the dropdown during reconnecting your site.

    If you have already selected the properties in the Analytics and enabled the Install Analytics code but it is not getting saved, please try using Google Chrome or another chromium-based browser the next time you need to save those settings. We have seen this in the past happening when people were using Safari on macOS or the Firefox browser, so if you are using any of these combinations.

    Regarding the properties showing in the dropdown, please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix.

    The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘GA4 not connecting’ is closed to new replies.