Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
When you connect your Google account to our plugin and approve the permissions, all the accounts available will be listed from the Google Analytics dashboard.
You can go ahead and choose the desired account and the property. Here’s a quick guide for you to follow to setup GA4: https://rankmath.com/kb/using-ga4/#ga4-property
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi Jeremy. Thank you for your speedy reply to my query. Being Easter yesterday (hope you had a lovely one!) I’ve only just been checking it out.
Google analytics is showing a GA4 account for fertile-ground.com.
The RankMath general settings>analytics screen shows the property as fertile-ground GA4 (but without id number)
The Account, Property and Data stream options on that screen are greyed out.
Can you confirm this indicates that RankMath is now connected to GA4?
Should I be clicking the reconnect option at the top of the screen, as this is showing in yellow?
As you can see, I’m a real novice!
Thanks for your help
Susan
Hello,
Thank you providing additional information and I hope you had a happy, bright, and enjoyable Easter.
Would you please reconnect to Google services giving all the required permissions.
Once all the connections are done properly, the grey dot beside Search Console turns green.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
