Hello,
I apologize for the inconvenience you are facing with the Open Graph/Social Preview Image not displaying correctly on Facebook despite setting up the Facebook App ID and post settings.
From the screenshots you provided, it seems like the issue might be related to how the Open Graph tags are being processed by Facebook. One common reason for this issue could be the placement of the Open Graph tags in the source code of your website.
Here are a few steps you can take to troubleshoot this issue:
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Check Open Graph Tags Placement: Ensure that the Open Graph tags, including the og:image tag, are placed correctly in the source code of your website. Sometimes, if the tags are pushed towards the end of the source code due to minification or compression, Facebook may not detect them properly.
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Disable Gzip Compression: If you are using Gzip compression, especially with cache plugins like W3 Total Cache, it might interfere with Facebook’s Open Graph detection. Try disabling Gzip compression and clear both your website and server cache.
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Use Facebook Debugger Tool: After making these changes, use the Facebook Debugger tool to scrape your URL again. This tool will show you how Facebook sees your URL and what Open Graph tags it detects.
If these steps do not resolve the issue, please feel free to reply here, and a human agent from the Rank Math Support team will assist you further.
Best regards,
Rank Math Support Team
Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math
How to Fix “The Following Required Properties Are Missing: fb:app_id” Error » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like the issue is occurring because of the non-English character on your image file name. We’ve recently seen this issue with Arabic and some other languages.
For initial troubleshooting, please try to change the file name in English and after clearing your website cache, check the URL again with the Facebook Sharing Debugger tool and see if that works for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Thank you very much.
I change the name of picture in English and the problem is fixed.
best regards.
Stefani
Hello,
Glad that everything has been sorted out.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
