Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
The website URL you’ve shared is registered under the email address: s******************@g********
Do you want us to merge both of your accounts?
So that you can operate all of your websites under a single Rank Math account.
If so, please share the preferred email address on which you’d like to use your account.
Looking forward to helping you.
Hi,
You can merge everything under s******************@g******** but even in s******************@g******** account, it is not showing the option to download the pro version.
Kindly check on that and let me know.
Thanks
Hello,
We have merged your accounts as requested.
I checked the account and I can see that your PRO subscription has already expired last April 22, 2023.
You can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hi,
I remember renewing the package.
Can you recheck once again and confirm that the renewal is not yet done, so that I can do the renewal from our side.
Hello,
We can confirm that the subscription has expired.
Please purchase a new subscription to continue using Rank Math PRO.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello again,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
