Focus Keyword automatic got erased

Hello,

Yes, this is very possible – and it is most likely that Cloudflare is blocking some of our REST API requests, to be certain this is not the case, please follow this guide to whitelist Rank Math routes in Cloudflare: https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/

Thank you for your patience and cooperation. Looking forward to hearing back from you.

Hello,

Yes, you can try reinstalling the Rank Math plugin.

Please note that all of the data you have already configured in Rank Math are saved in your database, so there shouldn’t be any data loss upon doing so.

If the issue still persists, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugins or theme on your site.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know how this goes.

Hello,

No you do not need to export the settings and then import it if you delete the plugin and reinstall it as all the data and the settings associated to Rank Math is stored in your website’s database.

However deleting and reinstalling will not resolve this issue.

In this case we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

You may need to keep a full backup of your site, including your database, so you can restore any changes immediately in case something happens while troubleshooting your site.

If you need assistance with the backup, you may get in touch with your web host.

Yes, we may need temporary access to your site so we can investigate it further.

You can use s******@r*********** email address and put any First and Lastname.

Once done, please add the login details in the sensitive data section.

Looking forward to helping you.