Fiz o pagamento do Pro e continua aparecendo o Free

#761080
  • Resolved Anonymous
    Rank Math free

    Fiz o pagamento do Pro e continua aparecendo o Free

Viewing 1 replies (of 1 total)
  • Hello,

    We apologize for the inconvenience you are facing. If you have purchased Rank Math PRO but it still shows as the Free version, it might be due to using a different email address for the PRO plan than the one in your Free account. To resolve this issue, you need to merge both accounts or change the email connected to your PRO plan.

    You can follow these steps to resolve the issue:

    1. Visit the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, provide a one-line summary of the issue.
    3. Enter more details in the Ticket Question section.
    4. In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
    5. If you’re merging accounts, select a preferred email address.
    6. Include the email address used for purchasing the PRO plan or a screenshot of the invoice from FastSpring.com.
    7. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and make the necessary changes as per your request.

    If you need further assistance, feel free to reach out to our support team through the ticketing system. Thank you for your patience and understanding.

    Click here to open a support ticket

    Submit a ticket

    Sources:
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fiz o pagamento do Pro e continua aparecendo o Free’ is closed to new replies.