Featured images not showing up

#627024
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Hey, on my website the featured images of my blog articles are not showing up on my blog page or anywhere and only the titles are visible.
    I had a long talk with WordPress support and we figured out that the problem is rankmath plugin
    (some setting probably)
    I have tried playing around with the settings to fix this issue but nothing seems to be helping.
    here is an example picture of how it looks now..: https://imgur.com/a/a2GXOP5
    I need help ASAP with this, Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    2 years, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please note that we don’t handle the render of your blog items in the archive pages. This is usually handled by your theme. Can you please confirm if you have contacted your theme about this already?

    If this is really an issue with our plugin, you may test it by temporarily disabling Rank Math plugin, and see if the featured images will show.

    Looking forward to helping you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Yup, I have tried disabling RankMath plugin and then the featured images are shown, but whenever the RankMath plugin is enabled again the pictures are gone.
    I have also tried using different Themes but still the same thing happens
    Otherwise, I really love RankMath and I hope we can solve this so I can keep using it.

    Rakibuzzaman Siam

    2 years, 1 month ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hey again, I have fixed the issue now myself.
    The RankMath plugin somehow resized all my pictures to Infinityx, but I installed another plugin on the side that resized all the images automatically to good sizes for my website.
    But yeah this case is resolved now thanks for everything!

    Great

    2 years, 1 month ago

    Hello again,

    The RankMath plugin actually does not resize your images, so I suspect something else just have been the issue.

    But in any case, we are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Featured images not showing up’ is closed to new replies.