Fatal error after update

#596240
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hey there, I got a fatal error after updating Rank Math to the latest version:

    Warning: include(/var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/autoload.php): Failed to open stream: No such file or directory in /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php on line 258

    Warning: include(): Failed opening ‘/var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/autoload.php’ for inclusion (include_path=’.:/opt/plesk/php/8.1/share/pear’) in /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php on line 258

    Fatal error: Uncaught Error: Class “RankMath\Installer” not found in /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php:272 Stack trace: #0 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php(185): RankMath->instantiate() #1 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php(164): RankMath->setup() #2 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php(550): RankMath::get() #3 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php(554): rank_math() #4 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-admin/includes/plugin.php(2314): include_once(‘…’) #5 /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-admin/plugins.php(192): plugin_sandbox_scrape() #6 {main} thrown in /var/www/vhosts/thehappyjetlagger.com/httpdocs/wp-content/plugins/seo-by-rank-math/rank-math.php on line 272

    Please help, as category links are all broken now, while the plugin is deactivated.

    Thanks,
    Tatiana

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please access your FTP or your CPanel’s File Manager, locate your website’s root directory, navigate to /wp-content/plugins/, and delete the folder seo-by-rank-math.

    After doing that, please try re-install the plugin on your website.

    Please note that all the data from the plugin will remain intact on the database in this process.

    Let us know how it goes.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Thanks a lot! Worked out fine!

    Princess

    2 years, 3 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Fatal error after update’ is closed to new replies.