Fatal Error

#639895
  • Resolved Anonymous
    Rank Math free

    I just tried to access my site that I have been working on all day and got this fatal error. This happened after I deactived the basic Rankmath plugin and attempted to deactivate one. This plugin is causing me all kinds of redirect problems

    Fatal error: Uncaught Error: Call to undefined function RankMath\wp_rand() in /home/customer/www/shopcreativegifts.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php:606 Stack trace: #0 /home/customer/www/shopcreativegifts.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(139): RankMath\Installer->create_cron_jobs() #1 /home/customer/www/shopcreativegifts.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(49): RankMath\Installer->activate() #2 /home/customer/www/shopcreativegifts.com/public_html/wp-includes/class-wp-hook.php(310): RankMath\Installer->activation(false) #3 /home/customer/www/shopcreativegifts.com/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(”, Array) #4 /home/customer/www/shopcreativegifts.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/customer/www/shopcreativegifts.com/public_html/wp-admin/includes/plugin.php(693): do_action(‘activate_seo-by…’, false) #6 / in /home/customer/www/shopcreativegifts.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php on line 606

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  • Anonymous
    Rank Math free

    I just restored yesterday’s backup and can now access the site. Now, how do I remove Rankmath and Rankmath Pro from the site without creating the above problem all over again. It has created all kinds of redirects that are making loading products/etc much longer.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    we can see you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Back to the issue, we’ve checked your website and found that both Rank Math SEO and Rank Math SEO PRO plugins are currently activated on your website. We’ve even tried to deactivate and activate the plugins again and we can see they are working properly without any issues:

    In this case, can you please share the exact steps you’ve followed to produce the error so that we can check this further for you?

    However, when we deactivated both of the plugins on your website, your Rank Math account was disconnected. Please try to reconnect your Rank Math account again from WordPress Dashboard > Rank Math > Dashboard > Help.

    Regarding the redirection, can you please share some more details about the issue you’re facing so that we can assist you in resolving the issue? You can also share a screencast with us by using a tool like https://loom.com

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Fatal Error’ is closed to new replies.