Facebook image disappear

#69172
  • Resolved Anonymous

    5 years, 1 month ago

    Rank Math free

    All the Facebook images of my POSTS are gone.

    Try to share it on Facebook:

    https://mundodasfigurinhas.com.br/album-copa-america-2021-preview/

    https://mundodasfigurinhas.com.br/album-do-brasileirao-2020/

    It was working fine, now it’s gone. I can’t share any new page or post on Facebook, because it’s showing my FAVICON, instead of the image configured in the SOCIAL section of the Rank Math configs.

    What’s happeninng???

    Rank Math is causing new issues for each new update!

    Please, I need to roll back my Rank Math to the day of my first install, how can I do that?

    I don’t want to update RANK MATH anymore, the day of my first install it was WORKING FINE.

    Now, is issue over issue over issue over issue.

    🙁

Viewing 8 replies - 1 through 8 (of 8 total)
  • Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Don’t worry, we are here to help you and we will solve this issue. I already asked for login details in another thread you have, but in case you see this one first, I will also request them here:

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    I have logged in and checked your settings but after checking the posts you said as an example on https://developers.facebook.com/tools/debug/, I got the image you set in the Social section in Rank Math.

    Could you check it?

    Looking forward to help you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    I will record my screen with LOOM to show you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    OK, I don’t know what did you do, but the Facebook image now it working.

    But the UPPER CASE letters in post and page titles still persists.

    Uzair

    5 years, 1 month ago

    Hi Elias,

    I am glad one issue is fixed.

    I am not sure I understand the uppercase issue. I do not see any uppercase issue:

    or on Facebook

    Do you mean the first alphabet should not be uppercase (rather titlecase)?

    You can check the setting at WordPress Dashboard > Rank Math > Titles & Meta > Global Settings:

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Ok, thanks!

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We are glad your issue is now resolved.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Facebook image disappear’ is closed to new replies.