Hello,
Thank you for reaching out to Rank Math support.
I understand that you’re having trouble installing updates for Rank Math PRO on your website. I apologize for the inconvenience this has caused you.
The error you’re getting indicates that there is a problem with the zip file of the plugin or its format. This could be due to one of the following reasons:
- The zip file was corrupted during download. You can try downloading the latest version of Rank Math PRO from your account and installing it manually on your website.
- You’re trying to update Rank Math PRO while connected to a free account on your website. Please double-check that you have connected your Rank Math Pro account to your website. If not, you can disconnect and reconnect your account with the correct email address.
- Your web server doesn’t have enough storage space or memory to unzip and upload the zip file contents. You can check if this is the case by trying to upload other files to your website or install other plugins. If you get the same error, you may need to delete some unused files from your web server or contact your web host to request more storage space or memory.
For more details on how to fix this error, please refer to this guide: https://rankmath.com/kb/fix-pclzip-err-bad-format/
I hope this helps. If you still have any questions or issues, please let me know.
Regards
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
