Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible cause of this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
I don’t get you.
I am using c******@b**************.
Where can I check on the plugin menu?
I have already disconnected/connected, but it’s not working.
Please advise.
Regards
Wait, why Is there the “FREE” label under my name?
I am a paid user. I use only one email : c******@b**************
Please advise.
Hey,
I can’t access the pro feature, but I am a paid customer.
Check my Invoice: https://snipboard.io/2GpNZd.jpg
Please advise
What is this answer ?Who is SEOblogging Batch16 ?
Hello,
You didn’t renew the subscription for the PRO plugin for this year so the account is no longer with an active subscription thus making it impossible to update the PRO plugin.
If you would like to update the plugin you need to purchase a new subscription here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
I don’t understand my subscription is valid until November 25, 2023.
Watch the screenshot : https://snipboard.io/NPzjt1.jpg
Hello,
That is the Content AI subscription, not the PRO subscription.
The PRO subscription can be bought from the URL we shared above and it will cost $59 for the first year and renews at $69 + taxes.
Don’t hesitate to get in touch if you have any other questions.
Oh, my bad. I’ll purchase it.
Hello,
Thank you for purchasing Rank Math PRO.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
