Error on Category Page Due to Rankmath Plugin’s Category Base Removal

#565338
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Hi,

    I’m facing an issue on the category page of my website. When I filter something and reload the page, I get an error message saying that the page was not found. After a detailed analysis, I found that the problem is occurring due to the removal of the category base by the Rankmath plugin. I have already tried disabling the removal and clearing the cache, but the category base was not restored and the problem persists. I need to find a solution to this problem without having to restore the category base.

    To reproduce the problem, just access the category page, apply a filter, and reload the page. Please note that the problem does not occur on the store page.
    The plugin I’m using for filtering is Jetsmartfilter

    Thank you in advance for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rakibuzzaman Siam

    2 years, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to your WordPress dashboard > Settings > Permalinks and make sure you have the default setting for WooCommerce category archives selected, then click “Save Changes”.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    I managed to get back to normal, with the URL with the base of the category, thank you very much for your help, it would be interesting if in the next updates the “Mixed” type filters of jetsmartfilter worked with the removal of the base of the category.

    Reinelle

    2 years, 6 months ago

    Hello,

    We’re glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Error on Category Page Due to Rankmath Plugin’s Category Base Removal’ is closed to new replies.