Error Message On The WordPress Editor When RankMath Is Active - Support

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Anonymous

Rank Math free

Hi there,

I’m experiencing an error message with the WordPress Editor each time we try to update any article or page. When I copy the error message content from the editor, this is what it says:

TypeError: Cannot read properties of undefined (reading 'length')
    at a.value (https://xn--deepinenespaol-1nb.org/wp-content/plugins/seo-by-rank-math/assets/admin/js/gutenberg.js?ver=1.0.121.1:1:52086)
    at Jr (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:80813)
    at Zr (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:80489)
    at Gr (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:80023)
    at https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:91526
    at xl (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:92039)
    at fl (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:85808)
    at Nn (https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:32474)
    at https://xn--deepinenespaol-1nb.org/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:83226

Please see the below video for more info, As soon as RankMatah plugin is activated the error starts to happen again:
https://imgur.com/gallery/77vEZ1g

It is urgent to fix this issue as we cannot edit almost anything without getting that error message.
Thanks.
-Eli

Viewing 5 replies - 1 through 5 (of 5 total)

Anonymous
2 years, 1 month ago

Rank Math free

Farther more, I have disabled EVERY SINGLE plugin on our site 50+ plugins to ensure the issue was not related to any of the other plugins.

Started activating each plugin one by one. Each time I activated RankMath the errors started happening again.

BTW you may go straight to the following pages where the error happens:

https://deepinenespañol.org/wp-admin/post.php?post=3479&action=edit

And
https://deepinenespañol.org/wp-admin/post.php?post=508&action=edit

However, that’s so you may find it easier to diagnose, the error and crash pages happens all through the Editor editing different articles and pages when RankMath is activated.
Reinelle
2 years, 1 month ago
Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

We have tried logging in to your site, but there’s an error on the login page with the details you have shared:
```
BLOCKED ACCESS : It is mandatory that 2FA be active in your account. Please contact the site administrator.
```
If you have a firewall or restricting access to some countries, please whitelist or open access to countries India, Portugal, and the Philippines so we can log in and investigate the issue.

Looking forward to helping you.
Anonymous
2 years, 1 month ago

Rank Math free

I apologize, I have now deactivated 2FA on the account, and you should now be able to login.
Thank you.

Anonymous
2 years, 1 month ago

Rank Math free

Please just wait to try again.

I’m making sure the issue is not actually related to the theme we use. I will update this ticket when I’m sure.
Thanks.

Reinelle
2 years, 1 month ago

Hello,

Thank you for the update.

Sure, let us know how this goes.

Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

Looking forward to helping you.

RankBot
2 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Error Message On The WordPress Editor When RankMath Is Active’ is closed to new replies.