Error log showing

#59796
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi, hope you are fine. today i have install rankmath. but showing Error Log. and also broken category page site bar.

    please let me what can i do?

    thanks in advance

    • This topic was modified 5 years, 2 months ago by .
Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    When i Enable Troubleshooting Mode site showing There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    now i cant login my admin panel.

    please help me out.

    Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    If it happens when enabling Troubleshooting Mode, it definitely seems like there is some conflict in the website.

    To get access again to the admin panel, you have to check your admin e-mail. There you will have a login e-mail that you should click to go to your admin panel, it also has more details about the issue.

    Could you share those details in the Sensitive Data so we can check them?

    Also, once you are able to login in to the admin panel, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the issue with the healthcheck plugin. Unfortunately, I ma also facing the issue where I can’t access your site. To investigate this further, we might have to deactivate your plugins/theme in the site. To avoid issues on your site, please create a staging site for us and share the access credentials in the sensitive section.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?
    i give you cpanel information. please try your self.

    Thank you.

    • This reply was modified 5 years, 2 months ago by .
    Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for all those details, could you also create a staging site as my colleague suggested (here is an easy guide: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/) so we can test everything without causing any issue to your live site?

    Looking forward to help you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello, create a staging site is quite tough for me. coz of my hosting dosent provide this. if i need to create now than have to use 3rd party plugin. but i dont want. next day our closing day so you can check it in your way.

    thanks in advance

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have checked your site and the links you have share appear the same as shown in the screencast whether you Rank math is enabled or not. Could you please let us know what we are missing.
    P.S. I updated Rank math to the latest release on your site.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    When i setup rank math than datatable dont show. now if i disable rankmath also dont show in table. here is link https://decisionmakerbd.net/dse-floor-price/

    same as category page before showing right site but now its showing left site under the post.

    and also shoing rank math status is error log

    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [13-Jun-2020 06:06:12 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172
    [13-Jun-2020 04:46:45 UTC] PHP Fatal error: require(): Failed opening required ‘/home/decision/public_html/decisionmakerbd.net/wp-content/plugins/wpdatatables/templates/admin/settings/top_level_domains_base.inc.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/wpdatatables/source/class.wdttools.php on line 1184
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 22:30:56 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 15:11:26 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172

    bloom_error: mailchimp elegantthemestest Authorization failed:
    [12-Jun-2020 13:20:03 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp decisionmakerbd@gmailcom Authorization failed:
    [12-Jun-2020 13:20:03 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp d**************@g******** Authorization failed: API request failed. API Key is required.
    [12-Jun-2020 13:20:03 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp elegantthemestest Authorization failed:
    [12-Jun-2020 12:40:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp decisionmakerbd@gmailcom Authorization failed:
    [12-Jun-2020 12:40:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp d**************@g******** Authorization failed: API request failed. API Key is required.
    [12-Jun-2020 12:40:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp elegantthemestest Authorization failed:
    [12-Jun-2020 12:00:01 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp decisionmakerbd@gmailcom Authorization failed:
    [12-Jun-2020 12:00:01 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp d**************@g******** Authorization failed: API request failed. API Key is required.
    [12-Jun-2020 12:00:01 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 09:46:32 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172

    bloom_error: mailchimp elegantthemestest Authorization failed:
    [12-Jun-2020 08:22:38 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp decisionmakerbd@gmailcom Authorization failed:
    [12-Jun-2020 08:22:38 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp d**************@g******** Authorization failed: API request failed. API Key is required.
    [12-Jun-2020 08:22:38 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 08:17:44 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172

    bloom_error: mailchimp elegantthemestest Authorization failed:
    [12-Jun-2020 07:44:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp decisionmakerbd@gmailcom Authorization failed:
    [12-Jun-2020 07:44:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():

    bloom_error: mailchimp d**************@g******** Authorization failed: API request failed. API Key is required.
    [12-Jun-2020 07:44:39 UTC] …/wp-includes/class-wp-hook.php:311 WP_Hook::do_action():
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 05:32:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()
    Stack trace:
    [12-Jun-2020 04:45:13 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php:172
    #4 /home/decision/public_html/decisionmakerbd.net/wp-content/p in /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 172
    #3 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMath\Paper\Paper::should_apply_shortcode()
    #0 /home/decision/public_html/decisionmakerbd.net/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(525): RankMath\Post::is_woocommerce_page()

    thanks

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for the follow up.

    The data table appears fine from my end: https://i.rankmath.com/H2lSAG
    Would you test your site on a different browser or device

    The error log suggests some conflict with Rank math. Unfortunately the issue is not happening when I log in and I am therefore finding it difficult to find out the cause.

    To help us understand clearly, please share with us a screencast. You can use the http://www.loom.com to record your screencast.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    I found this problem, without wocomarce all are ok, but when active woocomarce table dont show. But I don’t understand how can work together.
    thanks for your cooperation.

    Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    So it only happens when WooCommerce plugin is active? Do you have any other plugin enabled when trying it (apart of Rank Math)?

    Looking forward to help you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    HI hope you are fine. i contact with woocommerce support and waiting there reply.
    now i am facing another issue. when create new post rankmath basic setup dint show. here is details
    https://www.loom.com/share/9090d8f57a3f43dbb3d4f1a80f7aa363

    Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    With the screencast I am not sure what is the issue you are facing when creating a new post, could you give me more details?

    Looking forward to help you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 17 total)
1 2

The ticket ‘Error log showing’ is closed to new replies.